Please Wait, Loading...

 Back to School Savings! Save 20% Off Frames + Lenses Use CODE BTS20
Customer Reviews

Consumer Health Data Privacy Policy

Consumer Health Data Privacy Policy

Last Updated: September 22, 2026

This Consumer Health Data Privacy Policy (“Health Data Policy”) explains how Designer Frames Outlet, LLC (“Designer Frames Outlet,” “we,” and “us”) collects, uses, and shares “consumer health data,” as that term is defined in Washington’s My Health My Data Act, chapter 19.373 RCW (the “Act”), and how you may exercise your rights under the Act. This Health Data Policy supplements our Privacy Policy, available at [URL]. If this Health Data Policy conflicts with our Privacy Policy with respect to consumer health data, this Health Data Policy controls.

1. Consumer Health Data We Collect and How We Use It

We collect the following categories of consumer health data, for the purposes described:

Category Examples Purpose and use
Prescription information Eyeglass and contact lens prescriptions, pupillary distance, lens specifications, prescription expiration dates, and the name and contact information of your prescriber To receive, review, verify, and fulfill your order for prescription eyewear or contact lenses; to store your prescription so you can reorder more quickly; and to respond to your questions about your order
Biometric data Images of your face and facial geometry captured or processed by our “Try On” tool Solely to provide the “Try On” tool so you can see how frames look on you
Purchases of health-related products Records that you purchased prescription eyewear or contact lenses To fulfill and support your orders, process returns and warranty claims, and maintain our business records
Health information you choose to share with us Information about your vision or eye health that you include in an email, phone call, or chat message to our customer support team To respond to your inquiry and provide customer support

We do not use consumer health data for targeted advertising, and we do not use consumer health data to make inferences about you for marketing purposes.

2. Sources of Consumer Health Data

We collect consumer health data from the following categories of sources:

  • Directly from you, when you enter or upload a prescription, use the “Try On” tool, place an order, or communicate with us;
  • From your eye care provider, when we contact your prescriber to verify a prescription; and
  • From service providers that process data on our behalf, such as the provider of our “Try On” tool.

 

3. Consumer Health Data We Share

We share the following categories of consumer health data:

  • Prescription information, which we share to the extent necessary to fulfill the products you order; and
  • Records of your purchases of prescription eyewear or contact lenses, which we share to the extent necessary to fulfill, ship, and support your order.

 

4. Third Parties and Affiliates with Whom We Share Consumer Health Data

We share consumer health data with the following categories of third parties:

  • Optical laboratories, and eyeglass and contact lens manufacturers, distributors, and wholesalers, that make or supply the products you order;
  • Your eye care prescriber, to verify your prescription; and
  • Shipping carriers, to deliver your order.

 

We do not share consumer health data with any affiliates.

We also disclose consumer health data to service providers (“processors”) that process it on our behalf and under a written contract, such as providers of website hosting, e-commerce, payment processing, customer support software, AI chat technology, and our “Try On” tool. These processors may use consumer health data only to provide services to us.

We do not sell consumer health data.

5. Consent

We collect and share consumer health data only with your consent or to the extent necessary to provide a product or service that you have requested from us. If we ever wish to collect or share consumer health data for another purpose, we will first ask for your separate, opt-in consent, and we will tell you the categories of data involved, the purpose, the categories of recipients, and how you can withdraw your consent.

6. Your Rights

Subject to the Act, you have the right to:

  • Confirm whether we are collecting, sharing, or selling your consumer health data, and access that data, including a list of all third parties and affiliates with whom we have shared or sold it and an active email address or other online mechanism you may use to contact them;
  • Withdraw your consent to our collection and sharing of your consumer health data; and
  • Have your consumer health data deleted. When we delete your consumer health data, we will also notify the processors and third parties with whom we shared it of your request.

 

How to submit a request. Email privacy@designerframesoutlet.com with the subject line “Washington Health Data Request,” or write to us at Designer Frames Outlet, LLC, 4331 Lacey Blvd SE, Unit A, Lacey, WA 98503. We will need to verify your identity before acting on your request, and may ask you to confirm information such as your name, email address, and a recent order number.

Timing and cost. We will respond within 45 days after we receive your request. If we need more time, we may extend that period once by up to 45 additional days, and we will tell you within the first 45 days why we need the extension. We will respond to up to two requests per year free of charge.

Appeals. If we decline to take action on your request, you may appeal our decision by emailing privacy@designerframesoutlet.com with the subject line “Washington Health Data Appeal” within [60] days after you receive our decision. We will respond in writing within 45 days after we receive your appeal and will explain the reasons for our decision. If we deny your appeal, you may submit a complaint to the Washington State Attorney General at https://www.atg.wa.gov/file-complaint.

7. Changes to This Health Data Policy

We may update this Health Data Policy from time to time. We will post the updated policy on the Website and change the “Last Updated” date above. We will not collect or use consumer health data for additional purposes, or collect additional categories of consumer health data, without first obtaining your consent.

8. Contact Us

If you have questions about this Health Data Policy, email privacy@designerframesoutlet.com.