Shipping

 

Shipping Policy

USA

In-Transit Time 
(Approximation)

Cost

Standard
USPS First Class

5-7 business days

$3.95

Expedited
USPS Priority

1-3 business days

$9.95

Next Day
Fedex/UPS

1 business days

$24.95

INTERNATIONAL

Fedex/UPS/USPS

4-8 business days

$24.95


Non-Prescription Order Processing Time
1-5 business days*

Prescription Order Processing Time
4-10 business days

In-Transit Time + Processing Time = Delivery Time

Your actual delivery date may vary due to the products availability as well as your delivery location and any unexpected weather conditions. Delivery times exclude weekends, and holidays. If you added prescription lenses to your order please allow an additional 1-5 business days for your order to process.

Taxes & Duties:

All Washington State customers will be charged sales taxes as we are required to collect for the State of Washington.

If purchasing from outside the US please note it is the buyers responsibility to determine if any Duties and Taxes will be assessed by the importing country based on current laws governing imports. The buyer will be responsible for any and all charges that your country may apply for importing a good into your country.

Undeliverable or Refused Item

Any packages that is returned to our facility as undeliverable, or refused will be subject to a 20% restocking fee on the frame and the lenses are subject to the return policy.  Any other fees associated with the return such as import duties or return shipment fees will also be deducted from the refund. If you request to have the item reshipped, we will invoice you for shipping.
*Delivery Estimates

Package Delivered But Not Received:

We are not responsible for packages that are scanned delivered by the carrier and have been stolen or misplaced.  We encourage you to track your package and sign up for delivery alerts from the carrier so you can make arrangements to retrieve your package as soon as possible.  If you have experienced issues with packages being stolen in the past, we encourage you to consider having your order shipped to your place of work or contact us to request a signature upon delivery.

If your package was delivered and you did not received here is what you can do

For USPS deliveries, you can file a mail theft complaint with the U.S. Postal Inspection Service. USPS will start your claims process.  Reach out to your local police department to notify them of the theft.  You can find more information on reporting mail theft here https://faq.usps.com/s/article/Mail-Theft

For Fedex deliveries you can contact Fedex customer service (1-800-463-3339) so seek additional information on your delivery and to report any issues.   

We also encourage you to reach out to your local police department to notify them of the theft.

Signature Confirmation

Orders shipping to apartments or addresses that have a unit number will ship with signature confirmation.  All orders over $200 will also ship with signature confirmation.

Address Forwarding

We are not responsible for any issues regarding an address forwardng.  If you are having a package delivered and there is a forward on your address, please contact USPS if you are having issues receiving your package.

 

Contact

  • Email Us
  • Designer Frames Outlet
    4706 Pacific Ave SE, Unit A
    Lacey, Wa 98503

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