Shipping Policy
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USA
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In-Transit Time
(Approximation)
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Cost
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Standard
USPS Ground Advantage
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5-7 business days
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Free shipping for orders over $100
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Expedited
Fedex 2 Day
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2 business days
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$17.95
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Next Day
Fedex/UPS
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1 business days
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$34.95
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INTERNATIONAL
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Fedex/UPS/USPS
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4-8 business days
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$24.95
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Non-Prescription Order Processing Time
1–7 business days*
Prescription Order Processing Time
4–10 business days
In-Transit Time + Processing Time = Estimated Delivery Time
*Your actual delivery date may vary due to product availability, delivery location, and unexpected weather conditions. Delivery times exclude weekends and holidays. If you added prescription lenses to your order, please allow an additional 1–5 business days for lab processing.
Taxes & Duties
Taxes may be collected based on current state and county guidelines. If purchasing from outside the United States, please note that it is the buyer’s responsibility to determine if any duties, taxes, or import fees will be assessed by the destination country. The buyer is responsible for any and all charges applied by local customs authorities for importing goods.
Shipping Address & Communication Policy
Orders are shipped strictly to the billing/shipping address and email address provided at checkout. Customers are solely responsible for ensuring all shipping details and contact information are accurate and accessible prior to placing an order.
Automated order confirmations and tracking updates are sent to the email address provided at checkout. Customers are responsible for monitoring their email (including spam/junk folders) and tracking updates to prepare for delivery. Designer Frames Outlet is not responsible for lost, delayed, or misdelivered shipments resulting from incorrectly entered addresses, unmonitored email accounts, or full inboxes. If a package is returned to us due to an invalid address, the customer is responsible for re-shipping fees and return costs.
Undeliverable or Refused Items
Any package returned to our facility as undeliverable or refused will be subject to a 20% restocking fee on the frame. Prescription lenses are subject to our standard Return & Refund Policy. Any additional fees associated with the return (such as import duties or return shipping costs) will be deducted from any applicable store credit or refund. If you request to have the item re-shipped, a re-shipping invoice will be issued prior to dispatch.
Package Delivered But Not Received (Missing or Stolen Packages)
Designer Frames Outlet is not responsible for packages that are scanned as "Delivered" by the carrier (USPS, FedEx, UPS) and subsequently stolen, misplaced, or uncollected.
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Tracking Monitoring: We strongly encourage customers to track their package closely and sign up for delivery alerts directly with the carrier so arrangements can be made to retrieve the package immediately upon delivery. If you have experienced package theft in your area, we recommend shipping your order to a secure business address or contacting us prior to shipment to request signature confirmation.
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Reporting Window: If tracking displays your package as delivered but you have not received it, you must notify our support team within 7 calendar days of the delivery scan date. We are unable to assist with claims, inquiries, or investigations reported outside this 7-day window.
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Carrier Claims & Theft Reporting:
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USPS Deliveries: You must file a Missing Mail Search or Mail Theft Complaint directly with the U.S. Postal Inspection Service. You may also contact your local post office for GPS scan confirmation.
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FedEx Deliveries: Contact FedEx Customer Service (1-800-463-3339) to initiate a delivery investigation and obtain a case number.
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Police Reports: If you suspect mail theft, please file a report with your local police department.
Please note: Official carrier claim confirmation or police report numbers may be required before any secondary support can be evaluated.
Packages Requiring Signature
When receiving a package requiring a signature, please inspect the box for damage or signs of tampering prior to signing. If the package appears damaged or opened, DO NOT SIGN for the delivery. Document the damage with photos, refuse the delivery, and contact us immediately. Once a package has been signed for, liability transfers to the recipient, and we can no longer accept claims for physical damage or missing contents.
Address Forwarding
We are not responsible for delivery issues, delays, or lost packages resulting from an active mail forward or address redirection instruction with the carrier. If an address forward is active, please contact USPS or your carrier directly to resolve receipt issues.
Freight Forwarding
We are not responsible for items shipped to a third-party freight forwarding service or logistics hub. If you choose to ship your order to a freight forwarder, you accept full responsibility and liability for any lost, stolen, or damaged items once the shipment arrives at the forwarder's address.
