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Customer Reviews

Stetson Xl 46

Price: $104.00
058 Gunmetal

Eye 57 Bridge 16 Temple 150 Large

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Polarized Lens Options

Grey
Brown
Green
Blue

Transitions Lens Options

Grey
Brown
G15 (Green)
Blue
Pink
Purple

Transitions Lens Options

Grey
Brown

About your progressive lenses


Power


My Prescription


Sphere Cylinder Axis Add
Right (OD):
Left (OS):

By submitting this form you authorize us to obtain your prescription directly from your doctor.


My Prescription


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Left Eye (OS):

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Frames & Lens
Guarantees

Easy Returns

Eyewear
Specialist
GENDER: Men
STYLE: Square
FRAME TYPE: Full Rim
MATERIAL: Metal
RX ABLE: YES
AGE GROUP: Adult
SizeAndFit

 

Shipping Policy

USA

In-Transit Time 
(Approximation)

Cost

Standard
USPS Ground Advantage

5-7 business days

Free

Expedited
Fedex 2 Day

2 business days

$16.95

Next Day
Fedex/UPS

1 business days

$29.95

INTERNATIONAL

Fedex/UPS/USPS

4-8 business days

$24.95


Non-Prescription Order Processing Time
1-7 business days*

Prescription Order Processing Time
4-10 business days

In-Transit Time + Processing Time = Delivery Time

*Your actual delivery date may vary due to the products availability as well as your delivery location and any unexpected weather conditions. Delivery times exclude weekends, and holidays. If you added prescription lenses to your order please allow an additional 1-5 business days for your order to process.

Taxes & Duties:

Taxes may be collected based on the currenty state/county guidelines.

If purchasing from outside the US please note it is the buyers responsibility to determine if any Duties and Taxes will be assessed by the importing country based on current laws governing imports. The buyer will be responsible for any and all charges that your country may apply for importing a good into your country.

Undeliverable or Refused Item

Any packages that is returned to our facility as undeliverable, or refused will be subject to a 20% restocking fee on the frame and the lenses are subject to the return policy.  Any other fees associated with the return such as import duties or return shipment fees will also be deducted from the refund. If you request to have the item reshipped, we will invoice you for shipping.
*Delivery Estimates

Package Delivered But Not Received:

We are not responsible for packages that are scanned delivered by the carrier and have been stolen or misplaced.  We encourage you to track your package and sign up for delivery alerts from the carrier so you can make arrangements to retrieve your package as soon as possible.  If you have experienced issues with packages being stolen in the past, we encourage you to consider having your order shipped to your place of work or contact us to request a signature upon delivery.

If your package was delivered and you did not received here is what you can do

For USPS deliveries, you can file a mail theft complaint with the U.S. Postal Inspection Service. USPS will start your claims process.  Reach out to your local police department to notify them of the theft.  You can find more information on reporting mail theft here https://faq.usps.com/s/article/Mail-Theft

For Fedex deliveries you can contact Fedex customer service (1-800-463-3339) so seek additional information on your delivery and to report any issues.   

We also encourage you to reach out to your local police department to notify them of the theft.

Package Needing Signature:

When receiving your order, before signing inspect the package and look for any damage or tampering. IF there is damage, or it appears to be tampered with DO NOT SIGN for the package. Document the damage, refuse the delivery and contact us immediately. Once the package has been signed for we are no longer responsible for any damage or missing contents.

Address Forwarding

We are not responsible for any issues regarding an address forwardng.  If you are having a package delivered and there is a forward on your address, please contact USPS if you are having issues receiving your package.

 

Returns/Cancellation

 

Cancelling My Order

If you need to cancel your order for any reason, you will have 24 hours from when your purchase was made to request a cancellation. Cancelling is free if you notify us by email within 24 hours from purchasing your frames. Cancellation requests received after 24 hours of placing your order will have a $20 cancellation fee applied to the refund of the frame, while custom lenses are refundable only at 50% as our lab has already begun processing your lenses. If you’d like the refund issued back in the form of store credit, you’d be eligible for 100% minus shipping fees.

Once your order ships you will not be able to cancel your order, after which time the standard return policy will apply.

*SHIP SAME DAY Items may ship out prior to message being reviewed. If the item does ship, please contact us for return instructions.

Returns Without Prescriptions/Custom Lenses 

You will have *30 days from the date of delivery to request a return. Once your return is approved, your item must be received in our facility within 10 days. Returns received outside of the 10 days will be denied and returned to you.

All materials and packaging (cleaning cloth, case, etc) must be returned to us in new condition to receive a full refund on your frame. Shipping is non-refundable. If the returned item is missing any materials and/or in a condition other than new your order will be subject to a 50% restocking fee or be denied. Returns can be denied at the discretion of the Returns Department. If your return is denied, it will be returned to the original address on file.

For return authorization and instructions, please go to the link below:

https://www.designerframesoutlet.com/order/history

After selecting the correct order number, you will be prompted to select the reason for return and the desired refund method. If you select to have your refund issued in the form of store credit you will receive 100% minus your original shipping fees. If you choose to have the refund issued back to the original method of payment you will receive a 100% refund on the frame minus your original shipping fees.


If you do not have an account, please register with the email used to place the order to gain access to the returns page.

Please allow 5-7 business days for your return to be processed once it has reached our facility. Once a refund has been issued, please allow 24-48 hours for the amount to apply back to your account.

Buyers are responsible for return shipping. For domestic returns a label will be provided and the cost will be deducted from your eligible refund.

 

Returns with Prescriptions/Custom Lenses

You will have *30 days from the date of delivery to request a return. Once your return is approved, your item must be received in our facility within 10 days. Returns received outside of the 10 days will be denied and returned to you.

All materials and packaging (cleaning cloth, case, demo lenses etc) must be returned to us in new condition to receive a full refund on your frame and 50% on your lenses. Shipping is non-refundable. If you return an order that had free lenses you will be charged a $10 restocking fee. If the returned item is missing any materials and/or in a condition other than new your order will be subject to a 50% restocking fee. Returns can be denied at the discretion of the Returns Department. If your return is denied, it will be returned to the original address on file.

For return authorization and instructions, please go to the link below:

https://www.designerframesoutlet.com/order/history

After selecting the correct order number, you will be prompted to select the reason for return and the desired refund method. If you select to have your refund issued in the form of store credit you will receive 100% minus your original shipping fees. If you choose to have the refund issued back to the original method of payment you will receive a 100% refund on the frame and a 50% refund on the lenses minus your original shipping fees.


If you do not have an account, please register with the email used to place the order.

If you feel the custom lenses purchased are not correct, we will require a hard copy of your valid prescription. As well as dotting the pupils before sending back to verify prescription. 

Please allow 5-7 business days for your return to be processed once it has reached our facility. Once a refund has been issued, please allow 24-48 hours for the amount to apply back to your account.

Buyers are responsible for return shipping. For domestic returns a label will be provided and the cost will be deducted from your eligible refund.

 

 

Frame Warranty

1 Year Manufacturer Warranty

All of the frames that we carry come with a 1-year manufacturer warranty.  This one-time warranty repair or exchange is available from the original manufacturer and affirms the authenticity of our inventory. The frame warranty covers manufacturing defects but not damage induced by the wearer or due to excessive conditions such as heat, moisture, breakage, etc. There is no scratch warranty on sunglass lenses. The original frame must be returned, prior to a warranty replacement and/or store credit is issued. If a frame can not be returned the warranty will be considered null/void.

Some examples of what is not covered under warranty:  damage caused using inappropriate cleaning solution, breakage caused from excessive force.

To initiate a warranty claim, please contact our customer service department and one of our representatives will be happy to assist you. A detailed description of when and how the damage occurred, along with photos of the frame are required in order to submit your claim. Final determination of eligibilty can only be made once the item is returned and processed by our Warranty Department. We are unable to provide a replacement frame or lenses prior to receiving the original pair.

If your product is covered under warranty you will be required to cover the shipping charges to ship your item to our office for us to proceed with the warranty claim.  We will either repair or replace the defective frames(s) at our discretion.  If the frame is no longer available, you will be offered store credit on an item of lesser or equal value. Refunds are not offered on warranties. Please allow 2-3 weeks for processing to be complete.

2 Year Extended Warranty

The extended warranty is offered for $24.95 and must be purchased along with the frame.  This one-time warranty covers the same exact defects as the original manufacturer warranty, however instead of 1 year, the warranty is in effect for 1 additional year for a total of 2 years of coverage.

Please refer to the steps mentioned in the 1-year warranty to initiate a warranty claim.

We will ship all replacement items to the address on file with signature, unless otherwise requested (and approved) at the time of the claim.  All request must be submitted via email to customerserivce@designerframesoutlet.com. If the new shipping address is not approved store credit will be issued for you to repurchase with the new address.

Lenses Warranty

1 Year Lenses Warranty*

We offer a 1-year warranty against manufacturer defect on prescription/custom lenses that you purchase along with your frame. This warranty covers all lens types except for plastic lenses.  Due to the fragile nature of plastic lenses, we are not able to offer a warranty for this material.

*Orders that purchase with the Free Single Vision Polycarbonate lenses do not qualify under the warranty replacement. Please contact customer service at customerservice@designerframesoutlet.com to discuss a discounted price to have the lenses redone.

Examples of what may be covered under manufacturer defect: peeling of the coating, discoloration of the lenses not caused by normal wear and tear or cleaning solutions.

Examples not covered under manufacturer defect: scratches, damaged caused from excessive force, etc.

To initiate a warranty claim, please contact our customer service department and one of our representatives will be happy to assist you. If your lenses are covered under warranty you will be required to cover the shipping charges to ship your item to our office for us to proceed with the warranty claim.  Please allow 2-3 weeks for processing to be complete.

*If your order does not qualify under warranty repair/replacement, we are happy to offer you a discount on new lenses. Please contact our customer service department and one of our representatives will be happy to provide you with a quote.

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